A 24/7 copilot for your staff and guests
ClearHost answers guests the moment they message — on WhatsApp, email or SMS, in their own language — and turns into a copilot for your team when a human is needed. Faster replies, fewer missed enquiries, calmer front desks.
WhatsApp Business
20+ languages
Replies in seconds
- 8s
- avg. first reply
- 78%
- auto-resolved
- 3×
- more per agent
Guest · Aarav Menon
online · answered by AI
Booking #KTR-4821 is confirmed. I've shared the directions and a 4 PM pickup is arranged. 🚗
Guests message at every hour. Your team can't.
Travellers expect an instant answer — but enquiries don't keep front-desk hours, and your staff are already running check-ins, calls and housekeeping.
Replies arrive too late
A guest who waits 30 minutes for a tariff has already booked elsewhere. After 9 PM, most enquiries simply go unanswered until morning.
The front desk is overloaded
The same ten questions — check-in, parking, breakfast, directions — pull staff away from guests standing right in front of them.
Language gets in the way
A Malayalam message, a Hindi query, an email from an overseas guest — each one slows the team down and risks a confused, off-brand reply.
Every missed message is a booking you paid an OTA to send you — walking away because no one replied in time.
The guest gets an answer. Your team gets a copilot.
Watch a single WhatsApp message turn into a resolved request — answered in the guest's language, with the right actions queued and the front desk kept in the loop.
Marigold Resort
Replies in seconds · 24/7
Hi, what time is check-in? Can I get an early one tomorrow?
Namaste! Yes — check-in is from 2 PM and check-out by 11 AM. I can arrange an early check-in at 11 AM for ₹800 if a room is ready. Shall I hold it for you?
Staff copilot
Suggested for the front desk
Pulled from your knowledge base
- Standard check-in 2 PM · check-out 11 AM
- Early check-in ₹800 (subject to availability)
- Deluxe Garden View free at 9:50 PM tonight
Escalation rule
If the guest asks for a discount over 15%, route to Reception Manager with full context.
One assistant, end to end
From the first message to the resolved request, ClearHost handles the conversation — and hands your team a copilot for everything that needs a human.
Unified guest messaging
One inbox for WhatsApp, email and SMS. Every conversation, across every channel, lands in the same thread — no more switching between five apps at the front desk.
Instant auto-replies
Routine questions — check-in times, directions, tariffs, cancellation policy — are answered in seconds, day or night, so guests never wait and your team never repeats themselves.
Multilingual by default
Replies adapt to the guest's language across 20+ Indian and international languages — Hindi, Malayalam, Tamil, Bengali, English and more — keeping every message warm and on-brand.
Staff copilot
Inside the inbox, your team gets drafted replies, pulled facts and one-tap actions. Approve, edit or send — agents handle 3× the conversations without losing the human touch.
Smart escalation
Complaints, refund requests and VIP guests are detected and routed to the right person with full context — so nothing high-stakes is ever left to an automated reply.
Hotel knowledge base
The assistant answers only from your policies, tariffs and property details. Update it once and every reply — across every channel and language — stays accurate and consistent.
Works hand in hand with the PMS & front desk and channel manager — so replies always reflect live availability and rates.
Four steps, zero waiting
The same flow runs whether it's a midnight enquiry or a peak check-in rush — consistent, accurate and on-brand every single time.
No new tools. It lives inside the ClearHost inbox your team already uses.
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1
A guest reaches out
A WhatsApp message, an email, an SMS — at 2 PM or 2 AM. ClearHost picks it up instantly and detects the guest's language and intent.
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2
The AI drafts the answer
It pulls from your knowledge base — tariffs, policies, live room availability and the booking record — and composes an accurate, on-brand reply in the guest's language.
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3
Resolve or escalate
Simple requests are answered and actioned automatically. Anything sensitive — a complaint, a discount ask, a VIP — is escalated to the right team member with full context.
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4
It syncs back to your stack
Holds, charges and notes flow straight into the PMS and front-desk board. Your team sees the full picture without re-typing a thing.
8s
Avg. first-reply time
20+
Languages supported
78%
Queries auto-resolved
24/7
Always-on coverage
“Our WhatsApp used to go quiet after 9 PM. Now ClearHost answers in seconds — in Malayalam, Hindi or English — and only pings us when it actually matters. We've recovered enquiries we didn't even know we were losing.”
Reshma Nair
Operations Lead, Marigold Resort
WhatsApp Businessand synced to your PMS, channel manager and booking engine.What hoteliers ask us
Give your front desk a copilot that never sleeps
See ClearHost AI Assistant answer real guest messages on WhatsApp, email and SMS — in your property's voice, in your guests' languages.