Guest Experience

Make every stay feel personal.

From the first pre-arrival message to the checkout review, ClearHost gives every guest a smooth, personal journey — fast check-in, fast answers, and the right touch at exactly the right moment.

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4.8/5

average guest rating

30s

to check a guest in

45s

average reply time

22%

more upsell revenue

The challenge

What gets in the way

Queues form at the front desk

Guests arrive tired and wait while the desk types in details by hand. The first minute of the stay is a line, not a welcome.

Messages slip through the cracks

WhatsApp, email and OTA chats live in different inboxes. A question waits an hour, an upgrade goes unanswered, and it shows in the review.

Every stay feels the same

Without preferences and timely touches, one guest looks like every other. Nothing prompts a five-star review — or a reason to come back.

How ClearHost helps

Built around how you run

Before arrival

A welcome that begins before they arrive

The moment a booking lands, guests get a warm message that captures ID, ETA and preferences — then check in from their phone and skip the desk entirely.

  • Pre-arrival messages that capture ID, ETA and preferences
  • Self check-in from a phone — no form, no queue
  • Room and stay details ready before they walk in
  • A 30-second desk check-in when they'd rather see a face
app.clearhost.in/pms/check-in
A welcome that begins before they arrive
One inbox

One thread for every guest, answered in seconds

WhatsApp and email land in a single guest thread. The AI Assistant drafts an accurate reply in your voice 24/7 — you approve and send, so nothing ever waits.

  • WhatsApp and email in one guest thread
  • AI drafts replies in your voice, 24/7 — you approve and send
  • Answers pull real booking details, not guesswork
  • Personal upsells and a review nudge at the right moment
app.clearhost.in/inbox
One thread for every guest, answered in seconds
The guest journey

From booking to a five-star review

  1. 1

    Before they arrive

    A booking triggers a warm message that captures ID, ETA and preferences — and offers check-in straight from the guest's phone.

  2. 2

    While they stay

    Every question lands in one thread, answered in seconds with AI-drafted replies. Well-timed upsells turn a good stay into a memorable one.

  3. 3

    After they leave

    A review nudge arrives at exactly the right moment, and their preferences are saved so the next visit feels personal from the first message.

One platform

The modules behind it

Everything you need is built in — turn on what you need, when you need it.

AI Assistant Drafts accurate guest replies 24/7 across WhatsApp and email. Property Management Fast check-in, guest profiles and saved preferences in one place. Mobile App Reply to guests and greet arrivals from anywhere on property. Booking Engine Start the relationship on your own site, commission-free.
Guests are checked in before they reach the desk, and no message waits more than a minute. Our ratings climbed and repeat guests actually feel remembered.
Guest Relations Lead, an 80-room hotel in Kochi
Questions, answered

Good to know

You stay in control. The AI drafts a reply using real booking details and your tone; you approve and send. For routine questions you can let it answer instantly on its own.
WhatsApp and email land in a single guest thread, tied to the reservation — so anyone on the team can pick up the conversation with full context.
Always. Self check-in is an option, not a requirement. When a guest prefers a person, pre-captured details make it a 30-second welcome instead of a queue.
Yes. Drafts use your property's voice and pull the guest's real booking details, so answers read as personal and correct — never generic.

See the guest journey on your property

A quick, personalised walkthrough — or start a 30-day free trial. No credit card, cancel anytime.

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